Returns & Shipping Policy

SHIPPING POLICY


Countries We Ship To
We ship to all countries!

Processing Times
Orders are processed in the order they are received and usually take 1-3 business days to pack before they ship (this does not include weekends, holidays, or otherwise specified days of closure). Shipments originate in the Los Angeles area, and transit times vary depending on the where packages are being delivered to. Please keep in mind that if you place your order after 12:00 pm PST on Friday, your order will not process or ship until the following week as FloaTea is not open for business over the weekend.


Ship Methods
All orders shipped within the Contiguous US are shipped via USPS First Class or Priority Mail. A USPS tracking number will be emailed to you upon shipment of your order.

International orders can ship via USPS, UPS, or DHL.

US Mail - This method is available for shipment to PO Boxes, Military Addresses & Canada Orders.

While our shopping cart does not allow one to choose the military states (ie: APO, AE, FPO), we can still ship to these addresses. Please enter a real physical street address as a space filler in the Shipping Address section. In the box marked Add Comments About My Order, please type Ship to this Military Address, followed by the correct shipping address. Please note that when you select your shipping method, the cost estimate displayed will reflect shipping to the space-filler address, not the APO, AE or FPO. The new shipping cost will be manually recalculated and processed in-house by customer service and will be reflected on the final invoice.
Please allow 5-7 days for delivery via this shipping method. International orders can take up to 14 business days for delivery.

Note on Turnaround Times
Process and delivery times expressed are based upon normal business volumes. Please note that during peak seasons and holidays, order process times may increase. You may choose to upgrade the shipping method for faster delivery however, please note that this does not affect order process times. Not all delivery methods are available to all areas.

Shipping Cost
The shipping and handling cost for your order is automatically calculated by USPS/UPS/DHL. Orders over $40 will receive FREE SHIPPING.

Shipping Liability
FloaTea is not responsible for packages that are undeliverable due to wrong addresses, missing information or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please make sure to include that on your order.

FloaTea is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.

FloaTea is not responsible for delays caused by weather, mechanical failure or other acts beyond our control.

If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as USPS may flag the undeliverable address on all future deliveries.




RETURNS POLICY

What is your Returns Policy?
We stand by our high-quality products and your satisfaction is 100% guaranteed. If for any reason you are not satisfied, FloaTea will gladly refund your purchase within 30 days of receipt.

How do I return or exchange items from my order?
If you have an item that you wish to return, please contact us at contact@thefloatea.com to receive a returned merchandise authorization (RMA) number.

You MUST contact us prior to returning your products. WE DO NOT ACCEPT RETURNS WITHOUT AN RMA NUMBER. We do not issue credit for items returned without an RMA number. We do not cover the costs of return shipping charges unless due to company error. In order to receive full credit, all returns must be unopened in their original packaging and in resalable condition.

FloaTea will be more than happy to exchange any unopened product for product of comparable value within 30 days of receipt. You will be responsible for shipping costs to us unless due to our company error. You must contact us at contact@thefloatea.com for an RMA number. No exchange will be given for items returned without an RMA number.